Pricing & Service Terms

AMPR Logistics Ltd provides dedicated van transport services for private customers and businesses. Services may include furniture transport, pallet delivery, appliance transport, small moves, business deliveries, same-day transport and other agreed collection and delivery work.

All services are subject to availability, vehicle suitability, access conditions and final job confirmation.

Prices generated by the website are estimates only. The online quote is based on the information entered by the customer, including collection address, delivery address, route mileage, trip type and any extra stops selected.

The final price may change after AMPR Logistics Ltd checks the full job details, including but not limited to:

• exact collection and delivery address;
• access restrictions;
• waiting time;
• loading or unloading difficulty;
• stairs, lifts, parking restrictions or long walking distance;
• size, weight and number of items;
• whether extra help is required;
• special handling requirements;
• route changes;
• ferry, toll, congestion or clean air zone charges;
• collection distance from our operating base;
• whether the collection postcode is unusually far from our normal operating area.

AMPR Logistics Ltd reserves the right to amend or decline a quote where the information provided is incomplete, inaccurate or where the job is not suitable for the vehicle or service requested.

The customer is responsible for any extra costs connected to the job, where applicable. These may include, but are not limited to:

• toll charges;
• congestion charges;
• Clean Air Zone charges;
• ferry charges;
• parking charges;
• waiting time;
• additional mileage;
• extra collection or delivery stops;
• failed collection or failed delivery;
• return journeys;
• additional labour or handling requirements.

Any tolls, congestion charges, clean air zone charges, parking charges or similar road charges are not included in the website-generated price unless clearly stated. These charges may be added to the final invoice or requested before the job is completed.

AMPR Logistics Ltd allows up to 30 minutes of free waiting time at collection and up to 30 minutes of free waiting time at delivery.

After the free waiting period, waiting time is charged at £25 per hour, or part of an hour, unless agreed otherwise in writing.

Waiting time may apply where the driver is delayed due to customer availability, site access, loading delays, unloading delays, paperwork, security checks, incorrect address details or any other delay outside the driver’s control.

A booking is not fully confirmed until AMPR Logistics Ltd has accepted the job and confirmed the date, time, price and service details.

Submitting a booking request through the website does not automatically guarantee availability.

The customer must provide accurate details before the job starts, including:

• full collection and delivery address;
• correct contact details;
• item description;
• approximate size and weight of items;
• access information;
• parking or loading restrictions;
• any special requirements.

AMPR Logistics Ltd may refuse or cancel a job if the details provided are incorrect, incomplete or materially different from the original booking request.

The customer is responsible for ensuring that:

• all goods are ready for collection at the agreed time;
• the collection and delivery addresses are correct;
• safe and legal parking/loading access is available;
• items are properly packed, protected and prepared for transport;
• fragile items are clearly identified before loading;
• any required permissions, entry codes or site access details are provided;
• the goods are suitable and legal to transport.

AMPR Logistics Ltd is not responsible for delays, extra charges or failed delivery caused by incorrect information, poor access, unavailable contacts or goods not being ready.

Unless agreed otherwise, the service includes standard loading and unloading only.

Extra charges may apply for:

• stairs;
• long walking distances;
• difficult access;
• heavy or oversized items;
• waiting for lifts;
• dismantling or assembling items;
• additional manpower;
• restricted parking or loading zones.

AMPR Logistics Ltd may refuse to move any item if the driver considers it unsafe, unsuitable, too heavy, poorly packed, likely to cause damage or not as described at the time of booking.

AMPR Logistics Ltd does not carry prohibited, illegal, dangerous or restricted items. This may include, but is not limited to:

• illegal goods;
• firearms or weapons;
• explosives;
• hazardous chemicals;
• live animals;
• perishable goods unless agreed in advance;
• cash, jewellery, high-value documents or irreplaceable personal items;
• goods requiring special licences or temperature-controlled transport.

If the customer fails to disclose the nature of the goods, AMPR Logistics Ltd may cancel the job and the customer may still be liable for reasonable costs incurred.

Cancellation terms depend on the type of booking, timing and whether the service has already started.

Where a customer cancels less than 24 hours before the agreed collection time, AMPR Logistics Ltd may charge a cancellation fee of up to 50% of the agreed job price to cover reserved time, lost availability and reasonable costs.

If the driver has already travelled to the collection address, started the job or incurred costs, the customer may be charged for the work already carried out, mileage, waiting time and any other reasonable costs.

Nothing in these Terms & Conditions affects any statutory rights that may apply to consumers.

Where the customer is a consumer and the booking is made online, by phone or away from business premises, the customer may have a legal right to cancel during the applicable cooling-off period.

If the customer asks AMPR Logistics Ltd to start the service during the cancellation period, the customer may be required to pay for the service provided up to the point of cancellation.

If the service has been fully completed with the customer’s agreement, cancellation rights may be limited in accordance with applicable consumer law.

AMPR Logistics Ltd will make reasonable efforts to collect and deliver at the agreed time. However, times are estimates unless expressly confirmed otherwise in writing.

AMPR Logistics Ltd is not liable for delays caused by circumstances outside its reasonable control, including but not limited to:

• traffic;
• road closures;
• accidents;
• weather;
• vehicle breakdown;
• loading or unloading delays;
• incorrect address details;
• customer or third-party delays;
• ferry or border delays;
• police, council or site restrictions.

Where a delay occurs, AMPR Logistics Ltd will try to keep the customer updated where reasonably possible.

AMPR Logistics Ltd will take reasonable care when handling and transporting goods.

The customer must ensure that goods are properly packed and protected before transport. AMPR Logistics Ltd is not responsible for damage caused by poor packing, weak packaging, fragile items not being identified, pre-existing damage or items that are unsuitable for transport.

Any damage must be reported as soon as possible and, where practical, before the driver leaves the delivery location. Photographic evidence may be required.

AMPR Logistics Ltd is not liable for indirect losses, loss of profit, loss of business, loss of opportunity or consequential loss.

Payment terms will be confirmed at the time of booking or invoice.

AMPR Logistics Ltd may require payment before collection, before delivery, on completion or by invoice, depending on the customer and job type.

Late payments may result in recovery action and reasonable costs being added where permitted by law.

If collection or delivery cannot be completed because of incorrect details, no access, no one available, refusal of goods, unsafe conditions or any other issue outside AMPR Logistics Ltd’s control, the customer may be charged for:

• attempted collection;
• attempted delivery;
• waiting time;
• mileage;
• return journey;
• storage or redelivery, if applicable.

A new delivery attempt may be treated as a separate chargeable job.

Any change to the job after booking may affect the price. This includes:

• change of address;
• extra items;
• extra stops;
• heavier or larger items;
• different collection or delivery time;
• additional waiting time;
• additional mileage;
• access difficulties not previously disclosed.

AMPR Logistics Ltd may refuse changes if they are not practical, safe or possible within the agreed schedule.

The customer must provide accurate parking and access information before the job starts.

Any parking charges, loading bay charges, tolls, congestion charges, clean air zone charges or similar costs may be added to the final price.

AMPR Logistics Ltd does not accept responsibility for fines or penalties caused by incorrect information provided by the customer, unlawful loading requests, unsafe access instructions or failure to provide suitable parking/loading arrangements.

AMPR Logistics Ltd reserves the right to refuse, stop or cancel a job where:

• the job is unsafe;
• goods are not as described;
• the vehicle is not suitable;
• access is not suitable;
• payment is refused;
• the customer behaves abusively or threateningly;
• the job involves prohibited or restricted goods;
• continuing the job would breach the law or create unreasonable risk.

Where reasonable costs have already been incurred, the customer may still be charged.

Customer information is used to provide quotes, bookings, transport services, invoices, communication and business records.

AMPR Logistics Ltd will handle customer information responsibly and only use it for legitimate business purposes connected with the service.

If the customer has a complaint, they should contact AMPR Logistics Ltd as soon as possible with:

• booking details;
• contact information;
• description of the issue;
• photos or evidence where relevant.

AMPR Logistics Ltd will review the complaint and respond within a reasonable time.

These Terms & Conditions are governed by the laws of England and Wales, unless another law applies by mandatory consumer protection rules.